surprise sale faqs

it's a special event where we feature sale items and from time to time may feature special or introductory style sale items will include a strike through of the original price. introductory or special items may include a Compare At price. see the faq “What Compare At Means” for more information. surprise sale prices are only valid during the surprise sale. see our surprise terms and conditions for details.

Some products on our surprise site may be introductory offers. for these products the Compare At price is our estimate of what a similar product would likely sell for in other specialty stores or department stores at full price. the Compare At price is not a price reduction from our former price since these are introductory offers.

the debuted on date that appears next to the product price is when this item was offered at full price.

all items are final sale - no returns or exchanges will be accepted for those items. if you receive an item that is damaged or defective, please contact our customer care team at 877-850-1079 and we will be happy to assist you.

due to a high volume of orders, it can take up to three days for your items to process and ship via standard ground shipping. (please note, it may take longer if your account is on credit hold for review). if you have any questions, please contact our customer care team at 877-850-1079 and we will be happy to assist you.

we will not charge your credit card until your item(s) have shipped. however, you may see an authorization hold from us when you place your order. if your order does not get processed or is canceled, the authorization hold will disappear in five to seven days.

we currently ship to all 50 united states, canada, apo/fpo addresses, and select u.s. territories (puerto rico, virgin islands, guam, marshal islands, american samoa, and micronesia). we do not ship items featured in this sale internationally. please note that we do not ship to freight forwarding services.

we accept credit cards issued in the U.S. and select other countries except afghanistan, angola, central african republic, cote d’ivoire, cuba, ghana, iran, iraq, democratic people’s republic of korea, liberia, libya, myanmar, nigeria, sierra leone, somalia, sudan, syria, and yugoslavia. please note that we do not ship to freight forwarding services.

enjoy free ground shipping to the U.S. and Canada when you spend $99 or more. please visit our shipping methods and costs page for details.

gift wrap, gift messaging and gift receipts are not available for surprise sale purchases.

if you have an existing kate spade new york account, please log in here to view your order status. otherwise, we invite you to contact our customer care team at 877-850-1079 and we will be happy to assist you.

because we strive to get your order shipped as quickly as possible, we cannot cancel an order once placed as processing begins immediately.

you can purchase a maximum of five units of a style.

valid online only at surprise.katespade.com 2/15/19 through 2/18/19 until 11:59PM PT. not valid at katespade.com, kate spade new york specialty shops or kate spade new york outlet shops. cannot be combined with any other promotion or coupon code. not valid for purchase of gift cards. all sales final. prices do not apply to prior purchases. no returns, refunds, credits or exchanges online, in store or via mail on previous purchases. pricing is temporary while posted during sale. orders may take up to three days to ship from the warehouse. we may cancel any order prior to shipping. free ground shipping to the U.S. and canada when you spend $99 or more. all promotions and pricing are in US dollars. these surprise site terms and conditions are in addition to the general katespade.com terms and conditions.