Return Policy

All items are final sale. No returns or exchanges are accepted.

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.

Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.

For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

In the case of items damaged during shipment, please immediately contact our customer care department at 877-850-1079. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.

Price adjustments will be honored within 7 days of the original purchase date and will be refunded in the original form of payment.

Upon request, Katespade.com prices will be honored in store to receive a price adjustment, call us at 866-999-5283 or visit a Kate Spade New York retail shop near you with your original packing slip.