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Welcome to Surprise Customer Care
have a question or two about shopping at surprise.katespade.com? you're in the right place. use the links below to find complete information about orders, payment, shipping, and more.
have questions?!
what is your surprise sale return policy?
can i use a promotion code on my order?
how can i check the status of my order?
how long will it take my order to arrive?
i didn’t receive an order confirmation?
can i change or cancel my order?
i noticed a charge on my card, but my order did not go through, what should i do?
i placed an order but i no longer see the pending transaction on my card, what should i do?
what forms of payments do you accept?
can i use my international credit card for purchases?
will kate spade new york repair my item?