email us at
Surprise_Customer_Care@katespade.com

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Welcome to Surprise Customer Care

have a question or two about shopping at surprise.katespade.com? you're in the right place. use the links below to find complete information about orders, payment, shipping, and more. (you can also give us a ring at 877-850-1079 with any concerns you may have—we're around 24/7.)

what is your surprise sale?

how much is shipping?

what are the terms and conditions of surprise sale?

how long will it take for my order to process and ship?

how can i check the status of my order?

can i change or cancel my order?

what is your return policy on surprise sale items?

how should i return my damaged or defective item?

i noticed a charge on my card, but my order did not go through, what should i do?

i placed an order but i no longer see the pending transaction on my card, what should i do?

what if i didn't receive an order confirmation?

what forms of payments do you accept?