Customer Care
Shipping Information
shipping fees
usps priority
Free
standard ground
Free
two-day
$20
next day
$30
delivery time
usps priority
3-8 business days
if received and authorized by 2pm est
standard ground
5-7 business days
if received and authorized by 2pm est
two-day
2 business days
if received and authorized by 9pm est
next day
1 business day
if received and authorized by 9pm est
Orders are shipped on business days only. Business days are monday-friday, excluding federal holidays within the United States.
shipping fees
usps priority
Free
standard ground
N/A
two-day
Free
next day
$30
delivery time
usps priority
3-8 business days
if received and authorized by 2pm est
standard ground
5-7 business days
if received and authorized by 2pm est
two-day
2 business days
if received and authorized by 9pm est
next day
1 business day
if received and authorized by 9pm est
Orders are shipped on business days only. Business days are monday-friday, excluding federal holidays within the United States.
shipping fees
usps priority
$5 (PO box is free)
standard ground
N/A
two-day
N/A
next day
N/A
delivery time
usps priority
3-8 business days
if received and authorized by 2pm est
standard ground
5-7 business days
if received and authorized by 2pm est
two-day
2 business days
if received and authorized by 9pm est
next day
1 business day
if received and authorized by 9pm est
Orders are shipped on business days only. Business days are monday-friday, excluding federal holidays within the United States.
*puerto rico, virgin islands, guam, marshall islands, american samoa, and micronesia.
shipping fees
usps priority
$20
standard ground
N/A
two-day
N/A
next day
N/A
delivery time
usps priority
3-8 business days
if received and authorized by 2pm est
standard ground
5-7 business days
if received and authorized by 2pm est
two-day
2 business days
if received and authorized by 9pm est
next day
1 business day
if received and authorized by 9pm est
Orders are shipped on business days only. Business days are monday-friday, excluding federal holidays within the United States.
shipping fees
standard ground
$10
two-day
$20
delivery time
standard ground
3-6 business days
if received and authorized by 1pm est
two-day
2 business days
if received and authorized by 9pm est
Canada P.O.Box
shipping fees
standard ground
$10
two-day
$20
delivery time
standard ground
3-6 business days
if received and authorized by 1pm est
two-day
2 business days
if received and authorized by 9pm est
Orders are shipped on business days only. Business days are monday-friday, excluding federal holidays within the United States.
Track Your Order
GIVE US A CALL
877-850-1079 7AM - 11PM EST
Live chat
Chat With Us Available 24/7
Contact us
Email Us At surprise_customer_care@katespade.com