confirm your subscription

. . .

Yes, please add me to the kate spade new york mailing list. All information collected will be used in accordance with our Privacy Policy Kate Spade & Company 2 Park Avenue, NY, NY 10016.
You may withdraw your consent
at any time.
Submit

Promotions

  • looking for order status? click here >
  • free ground shipping to the u.s. & canada
kate spade new york kate spade new york spade logo
  • Need Help?
Bag
close menu
    • view all
    • new
    • handbags
      • Category
      • view all
      • crossbody bags
      • satchels
      • tote bags
      • shoulder bags
      • backpacks & travel bags
      • bucket bags
      • laptop bags
      • shops
      • MINNIE MOUSE X KATE SPADE NEW YORK
      • gift cards
      bundle it! shop bundles
      give them options. send a gift card.
    • wallets & wristlets
      • Category
      • view all
      • small wallets
      • large wallets
      • card holders
      • wristlets
      • shops
      • MINNIE MOUSE X KATE SPADE NEW YORK
      • gift cards
      bundle it! shop bundles
      give them options. send a gift card.
    • jewelry
      • Category
      • view all
      • earrings
      • necklaces
      • bracelets
      • rings
      • shops
      • gift cards
      bundle it! shop bundles
      give them options. send a gift card.
    • accessories
      • Category
      • view all
      • tech accessories
      • travel accessories
      • makeup bags & pouches
      • hats, gloves & scarves
      • shops
      • MINNIE MOUSE X KATE SPADE NEW YORK
      • gift cards
      bundle it! shop bundles
      give them options. send a gift card.
    • clothing
      • Category
      • view all
      • dresses & jumpsuits
      • jackets & coats
      • t-shirts & sweatshirts
      • sweaters & cardigans
      • tops & blouses
      • pajamas
      • shops
      • gift cards
      bundle it! shop bundles
      give them options. send a gift card.
    • shoes
      • Category
      • view all
      • shops
      • gift cards
      bundle it! shop bundles
      give them options. send a gift card.
    • bundles
    • deals
      • Category
      • today's deal
      • clearance
      • spring essentials
      bundle it! shop bundles
      give them options. send a gift card.
    • Personalization
    • Search
      What are you looking for?
  • order status
  • faq
  1. Shop
  2. Customer Care
  3. Customer Service
 
have questions?!
chat with us
chat with us
help
give us a call 24/7
877-850-1079
email us
email us at
Surprise_Customer_Care@katespade.com

Welcome to Surprise Customer Care

have a question or two about shopping at surprise.katespade.com? you're in the right place. use the links below to find complete information about orders, payment, shipping, and more.

have questions?!
chat with us
chat with us
help
give us a call 24/7
877-850-1079
email us
email us at
Surprise_Customer_Care@katespade.com

can you ship internationally?

what is your surprise sale return policy?

can my order be gift wrapped?

can i use a promotion code on my order?

how can i check the status of my order?

how long will it take my order to arrive?

i didn’t receive an order confirmation?

can i change or cancel my order?

how should i return my damaged or defective item?

why was my order canceled?

what is your surprise sale?

gift cards & e-gift cards

i noticed a charge on my card, but my order did not go through, what should i do?

i placed an order but i no longer see the pending transaction on my card, what should i do?

what forms of payments do you accept?

can i use my international credit card for purchases?

will kate spade new york repair my item?

what is the quantity limit per order?

what is debuted on date?

have questions?!
chat with us
chat with us
help
give us a call 24/7
877-850-1079
email us
email us at
Surprise_Customer_Care@katespade.com
  • help
    faq your order shipping returns product information and care your account ks_contact_us
  • about us
    who we are brand protection counterfeit form
  • privacy & security
    secure shopping guarantee terms of use covid update privacy policy/your ca privacy rights - OFF safe harbor privacy policy interest-based advertising policy CA Supply Chains Act
 
    • MY ACCOUNT
    • track your order
    • ABOUT US
    • who we are
    • the foundation
    • our purpose
    • investors
    • tapestry
    • CAREERS
    • CUSTOMER CARE
    • faq
    • warranty
    • your order
    • returns
    • shipping
    • contact us
    • brand protection
    • facebook Facebook
    • pinterestPinterest
    • instagramInstagram
    • twitterTwitter
    • tumblrTumblr
    • youtubeYouTube

    2020 kate spade | all rights reserved privacy policy/your ca privacy rights, do not sell my personal information, terms of use & interest based advertising policy, california transparency act & uk modern slavery act statement

    we're here to help 24/7

    1-877-850-1079

    2020 kate spade | all rights reserved privacy policy/your ca privacy rights, terms of use & interest based advertising policy, california transparency act & uk modern slavery act statement

    WE'VE UPDATED OUR PRIVACY POLICY – CLICK HERE TO LEARN MORE ABOUT THE PERSONAL DATA WE COLLECT, HOW WE USE IT, WHO WE SHARE IT WITH AND HOW WE PROTECT IT.  YOU CAN ALSO LEARN ABOUT YOUR RIGHTS AND HOW TO EXERCISE THEM. 

    join
    back to top Chat with Kate Spade New York!
    KSP Logo